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Revisioning Remote Reliance

In collaboration with some friends and financed by a successful expat in Michigan, last year I started an outsourcing company in Ibaan, a small and relatively poor town in Batangas. I called it Remote Reliance.

However, we were not able to get it off the ground. Maybe we started with a wrong premise. We thought, or so I thought, that Ibaan had the skills, and all it lacked were opportunities to utilize them.

Remote Reliance was supposed to provide the opportunities. So we opened our doors to train people. A bunch of young people came in, hoping to find a job. But it wasn’t a job we’re offering yet. We were still discovering what they could do, or if they were fit for this.

We didn’t really have the time to know if they were the kind of people we envisioned, who could work independently from home, given their natural intelligence and education. Because soon enough, these young people were gone, before they could even learn what it took to become an outsourcing professional.

It would have been more interesting to them if we had jobs available, and they could get them after the training. But no, we didn’t have jobs yet. We were just introducing them to something new.

From the encounter, one sure thing I noticed was that they lacked the ability to communicate effectively. Indeed, most online jobs just take you to a website to fill in the blanks. But to keep your client, you must know how to express yourself. To get more high-paying jobs, you must keep learning new things aside from data entry stuff.

Days went on and we learned that the skills available in Ibaan right here right now were so limited and unripe for remote work. There were still a lot of things to do to prepare the population for global outsourcing.

Maybe we could start with easier tasks, like data entry stuff. Basically, they must know how to follow instructions, how to type fast and take care of smaller details.

Moreover, they should be trained on efficiency and commitment–commitment to work and learning, essential stuffs that would make you stay long in the business of outsourcing.

Soon we will reopen in the new office at the so-called Ibaan Innovation Center (an offshoot of Remote Reliance idea). We will sit again to discuss the future of Remote Reliance and we should know better as to where and how to start, and to keep this thing going to benefit certain people with the right skills in Ibaan.

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Must be IT

Web development and web programming skills remain to be the most demanded. So I will be virtually “schooling” again starting June (following the academic school year) to address my weaknesses on certain web-related skills. I want to make sure that I will have the expertise to be able to compete with other providers worldwide in these high-paying online jobs.

If you are particularly interested in languages, demand for translation is on the rise. Localization is increasingly becoming a trend, so you may want to find out which language you can take focus on. Find out the trend and learn the language that you think will be in high demand in the next few years.

As evidenced by many job posts recently, US buyers favor homeshoring or hiring providers in the same time zone. Online work is seen as a means to curb unemployment, as more and more Americans are into it and competing with providers from countries they formerly outsourced to, like India, Philippines and Ukraine.

Contrary to what others may have thought, online work is not as easy as it sounds. There is a lot of preparation involved to be competent and to become an expert in your chosen field. You compete for the right price and skill with other providers worldwide and ought to deliver what the buyer hired you for.

To view complete statistics pertaining to online jobs trend, download the Online Jobs Report courtesy of oDesk.

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Wanting to work from home

I can count with my fingers the people from my place who actually work from home. Probably, the number is the same elsewhere in the Philippines. I can conclude by mere estimate that independent or personal outsourcing is not yet popular here. Working from home is a strange occupation that has yet to prove its worth, at least from the Filipino standpoint.

While outsourcing may have already been popular here through the call centers, working in one of them is still considered a day job for many. Despite the good salary, bonuses and incentives (like the latest cellphone or gadget), it is often transitional, or something basically rewarding to do as they plan and wait for a major career move.

Let me put it straight that I am not doing any convincing here, as in my earlier post, like you must leave your present job here or abroad, stay with the children and work online as an independent outsourcing provider. In fact, I am going to say that not all people can engage in this kind of job.

The first determinant if you are a good fit is your personality, followed by your skill set. Your present lifestyle (and income) may hinder you from working from home, and one way or another, it also says something about your attitude towards work. Remember that good attitude is foremost in the buyer’s criteria.

It takes a lot of patience from applying to a job post to actually working your hours. Whether offline or online, getting considered for a job takes time, and once you get started on a project, you must keep an open and alert mind, as your relationship with your remote client naturally would be verbal and impersonal, mechanical even, because of distance and your connection being virtual, not physical. Unlike your boss in the ‘real’ office, who gives you the feeling of Big Brother watching.

Nevertheless, outsourcing doesn’t demand too much from providers. There is always something for everybody, from form-filling to programming. Naturally, certain skills are paid higher. If you want to belong to the elite pack of high-income earners, then define your skill set and obtain upgrades to reach a high paying level. How do you do this? By studying (again) and getting certified (take some tests).

I leave you at this point to think and consider your options. Below are some readings on this topic. You will know what I think of them in my next post. Meanwhile, if you go to this link and scroll down, you will find a table of “rate distributions by job categories,” courtesy of oDesk.com. I know this information to be vital to your work-from-home success. In fact, when I looked at it, I thought I would need a major skill upgrade.

Readings:

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oDesk’s Husband-and-wife Tandem

When I went home jobless (in the sense that I was no longer affiliated with any company), and with our newly born son, my wife was less convinced that we could make it, most especially here in our rural hometown that didn’t have any need for my skills, primarily creative like writing, lecturing, managing publications, movie making… such stuffs. I had spent my first seven years after college teaching in Manila and Batangas; the next four years in business; two years as a freelancer; returning to Manila and the academe for another three years, thinking of settling down. But I changed my mind all of a sudden. Instead, I went back home.

At the time I didn’t know what to do or what to work on. But with the transfer of my broadband connection here from a rented place in Laguna, I told myself I had to make good and profitable use of the Internet. There were scams, yes, but still there was evidence that people make money online by doing business or working from home. I must sit down and try to figure out how they did it. I stumbled upon oDesk, a marketplace for online work. Here I encountered the term remote service provider for the first time. I spent hours learning how to get online jobs, the tools they use, the payment method, and reading about the experiences of other users, which interestingly included Filipino providers. I did not waste time to create my own account, take the required test and applied to jobs.

It was 2008 and a global recession was looming. Fortunately, after a month of job search and application, I was hired as a virtual assistant for a real estate company based in Washington (which I kept even after oDesk on as needed basis). Still, my wife was hardly convinced even as I got my first pay through Payoneer. The first months were encouraging. But recession had finally set in, badly affecting real estate in the US, and the number of MLS listings got scarce. Still I kept my work managing the sites for my buyer. The following year I was also hired by a Spanish learning company based in New York as an Internet marketing analyst. With better pay, this time I could say that working on oDesk could be lucrative. I even became a Top Virtual Assistant on the conclusion of my work with my first buyers.

Eventually, my wife became interested and joined, but because of the baby, she could only assist me in my projects. I realized that we were a team from the time we first knew each other. She joined the creative organization that I founded when she was in high school (and I was already a college instructor), and she assisted me in my computer desktop services upon graduation.

The Sulits

Me with my wife Marissa and son Immanuel Genesis (Igee boy)

Now, in our new teamship we must strive constantly to make things work for our young family. So we can accomplish even some of our dreams. As husband and wife, we are a team, but we can also be a team at work. As outsourcing has stood firmly throughout the recession, helping businesses worldwide to survive the hard times, it has also become evident that, given the right skills and the willingness to learn new things, we can do well here, especially through oDesk. So today, we launch Sulit Outsourcing Services, currently specializing in project management, Internet marketing/SEM/SEO assistance, social media, web research, data entry and multimedia presentations. I bet a husband-and-wife tandem like this one can truly guarantee good services and results that every buyer expects, and we look forward to proving that to you soon.
The On Demand Global Workforce - oDesk

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Kapeng Barako Coffee from Batangas Coffee for Sale 2.5 kg
Kapeng Barako Coffee from Batangas Coffee for Sale 2.5 kg
mano.sulit.com.ph - Saturday, May 22, 2010

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